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Manager Tenant Services

  • Full Time
  • Victoria /Saanich
  • 52,000-58,000 CAD / Year
  • Applications have closed.
  • Salary: 52,000-58,000
  • Must be legally allowed to work in Canada. COVID 19 Vaccination required. Fluent spoken and written English

Website Mount Douglas Seniors Housing Society

Caring Nonprofit Society housing people 55 + in their own space.

Mount Douglas Seniors Housing Society is a non-profit charitable organization with the mission to provide secure, affordable rental housing to adults 55+ living on lower incomes. The Society has been operating for 50 years on a 4-acre park-like site in Saanich and currently offers 164 units of independent rental housing.

JOB SUMMARY                

Reporting to the Executive Director, the Manager of Tenant Services is responsible for effectively managing all tenant services including tenant relations, tenant leases, maintaining low vacancy rates, and ensuring that a high standard of service is maintained for the residents. The position works with the Executive Director and Maintenance Manager to coordinate and monitor rent collection, deposits, chargebacks, vacancies, move-ins/outs, unit repairs and maintenance.

There is an expectation that the incumbent will show strong leadership in the areas of client care and administration and will act independently in the best interest of the residents and the Society.

Mount Douglas Seniors Housing offers a great workplace culture in a small, collaborative team, a 35-hour work week, competitive salary and benefits, and 3 weeks paid vacation.


Effectively manages tenant services to create a positive environment and a high level of service for tenants.

Supports seniors and individuals with barriers to housing to maintain positive tenancies. Resolves conflict with compassion and clarity.

Supports the ED to provide effective leadership by bringing forth recommendations on and tenant-relations processes and policies.

Effectively coordinates maintenance to ensure the Society’s buildings, properties and equipment are maintained in excellent condition for the enjoyment of the residents and the fiscal well-being of the Society.

Effectively manages the rental of vacant suites to ensure the fiscal well-being of the Society.

Reports regularly to the ED about tenant-relations, rentals, and administrative issues.


Minimum 5 years’ experience combined administrative management, client management, property management, and/or tenant relations in a similar environment.

Post-secondary education in property management, administration, or social services or equivalent work experience.

Knowledge of the Residential Tenancy Act. Understanding of applicable tenancy and privacy legislation.

Demonstrated excellence in client services, conflict resolution, supporting individuals with barriers to housing, communications, customer care.

Strong written and oral communication and teamwork skills, positive demeanor, excellent client-service record. 

Strong organizational and analytical skills.

Strong understanding and demonstrated experience with general office administration procedures with an excellent attention to detail. Computer literacy including Windows Office suite and Google Calendars.

Self-directed and demonstrated ability to effectively plan, organize and prioritize work in a changing environment.  Possession of a current clear criminal record check.

Required Fully Vaccinated against COVID-19. Flu vaccination recommended.

Follows infection prevention measures as per MDSHS procedures.

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