Website Black Rock Oceanfront Resort
Where Everyone Belongs
If you love people, this is the role for you! Welcome folks from around the world and around the corner. You’re a west-coast Ambassador brimming with warmth and hospitality. As first point of contact for guests, you’ll help people get settled at the resort and connect to all the amenities and experiences that will make their trip one to remember.
Multi-tasking and working under pressure come second nature to you – operating the multi-line telephone switchboard, checking guests in/out, and acting as the central point for many internal/external guest communications is all in a days work.
We are Black Rock Resort in Ucluelet, on the edge of Pacific Rim National Park. Set amongst old growth Cedars and the rugged shoreline of Vancouver Island in the traditional territory of the Nuu-chah-nulth people. Come share your passion!
We’re building a community that creates lasting and supportive relationships.
We act with integrity by committing to doing the right thing, leading by example and taking ownership of our words and actions.
We strive for sustainability by balancing our growth and its impact on climate and community with mindful steps to create a healthier future.
We have fun – we’re cultivating a safe space to be yourself, be curious and play.
Job Duties:
Use property management software to check in/out guests, manage reservations, and take payments/deposits
Provide guests with information about Black Rock Oceanfront Resort and the surrounding area
Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests
Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through
Answer telephone calls on the multi-line switchboard and respond to enquiries and bookings, forward calls to appropriate staff
Maximize hotel revenue opportunities through strong sales techniques
Comply with all Black Rock grooming standards
Comply with all Black Rock Health & Safety and Security regulations
Strictly adhere to all Black Rock Oceanfront Resort policies and procedures
Competencies Required:
Education/ExperienceMinimum 1-2 Years Guest Relations Experience
Education in Tourism and Hospitality a huge asset
SkillsExceptional Customer Service and Sales
Familiarity with Using a Computer and Common Software Programs
Familiarity with Hotel Management Software would be an asset
Ability to Multi-Task
Excellent Verbal, Listening, and Written English Communication Skills
Ability to Maintain High Service Standard in Pressure Situations
We offer:
Wage Commensurate to Experience
Staff Discounts
Medical, Dental, Life Insurance & benefits after 6 months
Associate Rates for Hotel Stays
Volunteer Support Opportunities
Team Enrichment Events
Financial Support for Relevant Education Opportunities
Year-round Employment
Opportunities for advancement to other roles or positions
Inclusive Work Environment
Shared Staff Accomodation, if available
Hours:
While flexibility in schedule is appreciated because 24/7 coverage is need for Guest Services, we are specifically looking for folks interested in the 3:00-11:00pm and 7:00am – 3:00pm shifts.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.